Frequently Asked Questions
Everything you need to know about shopping with FMS 1
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Shipping costs are calculated at checkout based on your location, but we offer free shipping on all orders over $50.
How do I return a product?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Please ensure the item is in its original packaging and contact our support team to initiate a return label.
Which payment methods do you accept?
FMS 1 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes! Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, FMS 1 ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I contact customer support?
Our dedicated support team is available 24/7. You can reach us via the 'Contact Us' form on our website or by emailing support@fms1.com.